Policy page

ORDER PROCESSING: 

All orders are processed within 1 to 3 business days of purchase. You will receive a confirmation email immediately after your order is placed, followed by a dispatch confirmation email containing your tracking number once your order is on its way.

Shipping and Delivery:

At Exotiqq, we are proud to offer every single customer completely free shipping on all orders, no minimum spend, no hidden fees, no surprises at checkout. Ever. Estimated Delivery Time 8-15 days of purchase 

Damaged Items:

We take great care in packaging our products to prevent damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage.

Cancellation Policy:

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

Returns & Refunds Policy:

We believe deeply in The First Ever synchromized Hands -Free Mobility Backpack  and the structural relief it delivers. We want you to integrate this ecosystem into your actual routine on a minimum of two real family outings before making a final decision. That is the only way to truly experience how it shifts the physical carrying load off your body and eliminates travel friction. Real relief and organization come from real-world testing.

If after two outings you are still not completely satisfied for any reason, and you are within our 60-day money-back guarantee window, simply email us at hello@exotiqq.com. We will process your full refund promptly—no awkward questions, no lengthy process, and no hassle. Your family's comfort is our top priority. 🛡️